Questions, answered.
Everything we hear most often. Need help with a specific issue? Visit our Support page or email us.
Is the app really free?+
Yes. The app, the planning tools, the daily prompts, the photo sharing — all free, forever. We make money on the physical keepsakes if (and only if) you choose to order one.
How does forwarding an itinerary work?+
Every trip gets its own email address. Forward any booking confirmation — airline, hotel, Airbnb, tour — to that address, and it parses into your shared day-by-day itinerary automatically.
Do I need everyone in my group to download it?+
No. You can add travelers by name only — they'll appear on your itinerary and in your memory book without needing an account.
What if my friends use a different app?+
Forward their confirmations to your trip address. Everything lands in one place. We don't care what anyone books with.
Does the app work offline?+
Your itinerary stays visible when you lose signal — today's plan, times, and confirmations are cached on the device. Capturing photos, writing reflections, and editing the trip happen back online. Everything syncs when you reconnect.
Which devices does it support?+
iOS (iPhone and iPad), Android, and any modern web browser. Apple Sign-In and Google Sign-In are both supported.
How much does the memory book cost?+
Pricing in the app — see the Memory Book page for size and product details. Hardcover, 30–120 pages, scaled to your trip. Ships in two weeks to 30+ countries.
Who sees my photos and reflections?+
Only the travelers on the trip. When you add a photo or journal entry, you choose whether to keep it private or add it to the group — anyone you invited as a traveler can then see it. We do not sell data.
Can I use it solo?+
Yes. Every trip is a "group" in our database — even if it's a group of one. All the features work the same way.
What about travel advisors?+
If you book through a travel advisor, they can push your itinerary directly into the app — no double-entry. Ask your advisor about Our Time Away.