Questions, answered.
Everything we hear most often. Need help with a specific issue? Visit our Support page or email us.
Is the app really free?+
Yes. The app, the planning tools, the daily prompts, adding photos to the group — all free, forever. We make money on the physical keepsakes if (and only if) you choose to order one.
How does forwarding an itinerary work?+
Every trip gets its own email address. Forward any booking confirmation — airline, hotel, Airbnb, tour — to that address, and it parses into your shared day-by-day itinerary automatically.
Do I need everyone in my group to download it?+
No. You can add travelers by name only — they'll appear on your itinerary and in your memory book without needing an account.
What if my friends use a different app?+
Forward their confirmations to your trip address. Everything lands in one place. We don't care what anyone books with.
Do I need a connection to use the app?+
Yes — the app loads your trip from the cloud, so you'll need a connection. Everything reappears the moment you're back online.
Which devices does it support?+
Any modern web browser, on phone, tablet or desktop — that's the full app, nothing is missing. Our iOS and Android apps are on the way. Apple Sign-In and Google Sign-In are both supported.
How much does the memory book cost?+
Pricing in the app — see the Memory Book page for size and product details. Hardcover, 30–200 pages, scaled to your trip. Ships in about two weeks.
Who sees my photos and reflections?+
Only the travelers on the trip. When you add a photo or journal entry, you choose whether to keep it private or add it to the group — anyone you invited as a traveler can then see it. We do not sell data.
Can I use it solo?+
Absolutely. A solo trip works exactly like a group trip — it's simply a group of one. Every feature works the same way.
What about travel advisors?+
Booked through a travel advisor? Forward their confirmation emails to your trip's address just like any other booking — it all lands in the same itinerary. We're building a program for advisors; they can join the waitlist at ourtimeaway.com/advisors.