Question 1

Is Our Time Away really free?

Accepted Answer

Yes! The app is 100% free — trip organizing, journaling, photo management, group coordination, social sharing, trip narrative, and public trip pages are all unlimited at no cost. We only charge for physical keepsakes (memory books, mugs, prints, posters) if you choose to order them.

Question 2

How does the email itinerary feature work?

Accepted Answer

Each trip gets a unique email address (like japan-a8f3@in.ourtimeaway.com). Forward your booking confirmation emails — flights, hotels, tours, tickets — one at a time. Each email is parsed and added to your trip timeline automatically. You can also upload PDFs, snap photos of documents, or paste booking text.

Question 3

Does journaling work offline?

Accepted Answer

Yes. Journal prompts are pre-generated and cached on your device. You can write journal entries, browse your itinerary, and manage photos without any internet connection. Everything syncs when you reconnect.

Question 4

How do group trips work?

Accepted Answer

Invite travelers by email. Everyone sees the shared itinerary and can add their own activities. Each person has their own journal and memory book. Group trips also include expense splitting — track who paid for what, split costs, handle multiple currencies, and settle debts automatically.

Question 5

What happens to my data?

Accepted Answer

Your data is yours. We encrypt everything in transit and at rest. We never sell your data, and you can export or delete your account at any time. See our Privacy Policy for full details.

Question 6

How does the memory book work?

Accepted Answer

After your trip, your journal entries are used to craft a real narrative — not a summary, a story. Combined with your best photos, this is assembled into a photo book you can preview, edit, and order as a hardcover or softcover print. The preview is free; you only pay if you order a physical copy.

Question 7

Can I use it without the app?

Accepted Answer

Yes! You can use the web app at ourtimeaway.com for trip organizing, memory book editing, shopping, and more. The mobile app adds offline journaling, photo capture, and push notifications.

Question 8

How does expense splitting work?

Accepted Answer

During your trip, log expenses by category (flights, dining, activities, transport). For group trips, mark who paid and choose how to split — equal, by person weight (e.g., half for kids), or exact amounts. We show who owes whom and you can record settlements right in the app.

Question 9

Can I scan receipts?

Accepted Answer

Yes! Use your phone camera to photograph receipts, or upload files and PDFs directly. The details are extracted automatically and routed to a trip expense or activity. You can also paste text from booking confirmations or forward receipt emails to your trip email address.

Question 10

Does it support multiple currencies?

Accepted Answer

Yes. Set your trip base currency and log expenses in any currency you encounter. We auto-convert using live exchange rates so you can see all your totals in one currency.

Question 11

What are video reels and travel posters?

Accepted Answer

After your trip, we auto-compile your best photos into a 60-second cinematic video reel with background music — perfect for sharing on social media. Travel posters are vintage-style map art generated from your trip route, designed to be printed and framed.

Question 12

Is there in-app support?

Accepted Answer

Yes. Look for the chat bubble in the bottom right of the app. Our support assistant can answer questions about features, help with your trip, and guide you through the app. You can also email hello@ourtimeaway.com or call (512) 766-4548.

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